The company is Singapore’s premier research organization, driving advancements in science and technology. With a mission to foster innovation, it connects over 5,000 employees across multiple research institutes, laboratories, and administrative departments. Its work fuels Singapore’s position as a global hub for cutting-edge R&D and industry transformation.

The company required a unified and efficient platform for internal communication and collaboration to streamline its operations and foster cross-departmental synergies. The key challenges included:

• 1. Fragmented Communication Channels: The company relied on disparate tools and systems, resulting in inconsistent messaging and inefficiencies.
• 2. Limited Collaboration Tools: Cross-functional collaboration was hindered by the absence of an integrated platform for knowledge sharing.
• 3. Employee Engagement: Lack of a centralized hub for announcements and interactions contributed to lower employee engagement and alignment.
• 4. Scalability Issues: Existing systems were unable to scale effectively as the organization expanded its workforce and projects.

We implemented SAP JAM, a collaborative enterprise platform, as the cornerstone of the company’s internal communication and engagement strategy. Key solution highlights:

• 1. Centralized Communication Hub: SAP JAM was customized to serve as a single point of truth for all internal communications, announcements, and organizational updates.
• 2. Collaboration Spaces: Created project-specific and team-specific workspaces within SAP JAM to facilitate seamless collaboration across departments and geographies.
• 3. Integration with Existing Systems: Integrated SAP JAM with the company’s existing ERP and HR platforms to enable real-time updates and data synchronization.
• 4. Enhanced User Experience: Designed an intuitive interface with personalized dashboards and notifications to boost user adoption and engagement.
• 5. Employee Training and Support: Conducted comprehensive training sessions and workshops to familiarize employees with the new platform and its features.

The implementation of SAP JAM delivered significant improvements:

• Improved Communication: Consolidated channels resulted in a 90% reduction in communication delays and inconsistencies.
• Enhanced Collaboration: Employees experienced a 75% increase in cross-functional collaboration, improving project delivery timelines.
• Increased Employee Engagement: The centralized platform fostered a sense of community, leading to a 40% improvement in employee engagement scores.
• Real-Time Insights: Leaders gained actionable insights into employee activity and engagement through built-in analytics tools.
• Scalability: SAP JAM’s scalable architecture ensured seamless onboarding of new employees and adaptation to future organizational needs.

Timeline

The project was completed in 5 months, with an additional 1 month of hyper-care support to ensure smooth adoption and operational stability