The company is a prominent trade union managing a wide network of professional associations and partnerships across various sectors in Singapore. Their mission is to enhance the livelihoods of workers of all backgrounds by enabling better job opportunities, higher wages, and a superior quality of life. With over 1,200 employees and operations across Singapore, the company focuses on creating an impactful workforce ecosystem.

The company faced operational inefficiencies due to the following challenges:

• 1. Decentralized Data: Employee data was fragmented across modules, leading to inconsistencies and delays.
• 2. Legacy Systems: The existing third-party HRMS was highly customized and lacked scalability, resulting in unstructured processes.
• 3. Payroll Integration Issues: Misaligned payroll systems hindered financial reporting and compliance.
• 4. High Administrative Costs: The SaaS-based HRMS model was costly, and there was a lack of complete control over sensitive data.
• 5. Manual Data Migration Requirements: The transition to new systems required seamless data migration to avoid operational disruptions.

We implemented a comprehensive SAP SuccessFactors suite, fully integrated with SAP S/4HANA for payroll and financial processes. Key solution highlights included:

1. Integrated HR and Payroll Processes:

• Enabled end-to-end HR process automation with modules like Employee Central, Performance & Goal Management, and Learning Management.
• Tight integration with SAP S/4HANA ensured real-time data synchronization between HR and payroll.

2. Standardized Financial Processes:

• Unified payroll and financial systems for accurate, timely reporting.
• Configured payroll processing to comply with Singapore’s regulatory standards and company-specific requirements.

3. Data Migration and Cleansing:

• Leveraged advanced ETL tools for seamless migration of historical employee and payroll data without manual intervention.
• Cleaned and restructured master data to ensure accuracy and usability.

4. Improved User Experience:

• Introduced a modern, intuitive interface for employees and managers, enabling self-service capabilities.
• Configured proactive alerts, notifications, and streamlined workflows for better operational management.

5. Comprehensive Training and Hyper-Care:

• Delivered targeted training sessions for HR, payroll, and finance teams.
• Provided two months of hyper-care support post-go-live to address operational queries and ensure smooth adoption.

The implementation delivered transformative results:

1. Operational Efficiency:

• Reduced administrative costs by 40% through automation and system integration.
• Achieved a 90% reduction in payroll errors, enhancing accuracy and compliance.

2. Enhanced Data Visibility:

• Centralized data management enabled real-time insights into HR and payroll operations.
• Enabled actionable insights for strategic workforce and financial planning.

3. Improved Employee Experience:

• Employees benefitted from a streamlined, user-friendly self-service portal.
• Increased workforce satisfaction due to faster query resolution and transparent processes.

4. Regulatory Compliance:

• Ensured strict adherence to Singapore’s statutory regulations and enhanced audit readiness.

5. Scalability and Future-Readiness:

• Built a scalable foundation capable of supporting the company’s growth and future digital transformation initiatives.

Timeline

The program was successfully delivered in 8 months, including 1 month of hyper-care support to ensure seamless transition and user adoption.